Terms & Conditions

Last Updated: May 2025

These Terms and Conditions (“Terms”) govern your participation in the Agency On Tap program (“AOT,” “we,” “us,” or “our”). By enrolling in Agency On Tap, you (“Participant,” “you,” or “your”) agree to be bound by these Terms. Please read them carefully before proceeding.

Program Overview

Agency On Tap is a support-based program designed to help small business owners scale with proven strategies and expert guidance. The program includes bi-weekly one-to-one coaching sessions, access to a library of on-demand training modules, and Slack-based community support and communication.

Commitment Period

To get the most out of Agency On Tap, participants must commit to a minimum of three (3) months from the date of registration. This is to ensure enough time for strategy implementation and to see meaningful results. Early cancellations are not permitted unless exceptional circumstances arise, and must be approved in writing by AOT.

Payment Terms
Participants can choose to pay monthly or in one lump sum for the three-month term. The monthly plan is priced at £299 per month. Alternatively, participants may pay £750 upfront, which reduces the monthly cost to £250.

Payments are processed via a third-party payment processor in GBP, inclusive of VAT unless stated otherwise. By enrolling, you authorise your chosen payment method to process the agreed payments. Please note that missed or failed payments may result in a suspension of your access to the program until payment is resolved.

Refund Policy
As the program provides immediate access to digital materials and services, all sales are final and non-refundable. If you are dissatisfied with any aspect of the program, please reach out to us at [email protected]. We are committed to working with you to find a professional and fair solution.

Access and Communication
Participants will gain access to our private Slack community, which operates during standard business hours (Monday to Friday). We aim to respond to messages within 3-4 working hours. Bi-weekly one-to-one coaching sessions must be scheduled using the provided booking tool and are subject to availability. Missed sessions without at least 24 hours' notice may be forfeited.

Use of Program Materials
All training materials, templates, recordings, and other resources provided through the program are the intellectual property of Agency On Tap. These materials are licensed for individual use only. You may not copy, share, distribute, reproduce, resell, or publicly display any part of the program content without our prior written consent.

Results Disclaimer
Agency On Tap does not guarantee specific business outcomes or results. The success of the program depends on numerous factors, including but not limited to your level of engagement, your business model, and your consistent application of the strategies we provide.

Code of Conduct
We strive to maintain a professional, respectful, and supportive environment for all participants. If a participant engages in disruptive, abusive, discriminatory, or inappropriate behavior, we reserve the right to remove them from the program without refund.

Limitation of Liability
To the fullest extent permitted by law, Agency On Tap shall not be held liable for any direct, indirect, incidental, consequential, special, or exemplary damages, including but not limited to loss of profits, business interruption, or loss of data arising from your participation in the program or use of the program materials.

While we make every effort to provide a smooth and high-quality experience, we cannot guarantee that the program will be uninterrupted, timely, or error-free, nor do we guarantee specific results. Your participation and application of the program content are at your own discretion and risk.

You agree that the total liability of Agency On Tap, whether in contract, tort (including negligence), or otherwise, shall not exceed the amount paid by you for your enrolment in the program.

Amendments
We reserve the right to update or amend these Terms at any time. If any changes are made, we will notify participants via email. Continued participation in the program after such changes will signify your acceptance of the revised Terms.

Contact Information
If you have any questions or concerns regarding these Terms, please don’t hesitate to contact us at [email protected].

By enrolling in the Agency On Tap program, you confirm that you have read, understood, and agreed to these Terms and Conditions.